Grievance Redressal

WELCOME to L&T Infra Credit Limited (L&T ICL). At L&T ICL, we are committed to taking all necessary steps to resolve grievances within a reasonable timeframe.
To register your grievance, you may use any of the options listed below as per your convenience:

Website
You can register your grievance on our website under "Write to Us" link. Kindly note that you should mention all details of the loan and your contact details.

Call Us
You can reach the dedicated Customer Service Help Desk @ Toll free No. (1800-209-4747) during our office timings and our executives will be at your service to register your grievance.

GRO (Grievance Redressal Officer) Details
Customers can direct their grievances to the following contact details:

L&T Finance,
2nd Floor, Brindavan,
Plot No 177, C.S.T Road,
Kalina, Santacruz (East),
Mumbai - 400 098
Email : [email protected]
Toll Free Number: 1800 102 0476
(GRO is available on call on all working days i.e. Monday - Saturday, 9:00 AM to 7:00 PM )

If you are still not satisfied with the response received or the complaint / dispute is not redressed within a period of one month, the customer can appeal to 'the Officer-in-Charge of the Regional Office of Department of Non-Banking Supervision (DNBS) of Reserve Bank of India at the following address:

Department of Non Banking Supervision
Mumbai Regional Office, 3rd floor
Reserve Bank of India
Opp. Mumbai Central Railway Station
Byculla
Mumbai 400 008.
Place: Mumbai
Date: July 20, 2016