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Grievance Redressal

Welcome to L&T Finance Customer Service.

We are committed to take all necessary steps to resolve your grievances and complaints (including for digital loans) within a reasonable time frame.
You may make use of any of the options listed below to register your grievance or complaint.We would like to reassure you that we will work on resolving the same at the earliest.

You may connect with us through any of the below channels. We will be glad to assist you:

Call Us
You may reach out to our dedicated Customer Service Help Desk number 1800 268 0000 on any day of the week (except National Holidays) between 9am to 6pm

BusinessCustomer Care Numbers Timings
Two-Wheeler/Farm Equipment Finance/Personal Loans, Warehouse Receipting Finance (including for digital loans)1800 268 0000All days of the week (Except National Holidays) from 9 AM to 6 PM IST
Housing/Real Estate Finance/Small Medium Enterprise1800 268 0000All days of the week (Except National Holidays) from 9 AM to 6 PM IST
Micro Loans/ Rural LAP1800-268-0000All days of the week (Except National Holidays) from 9 AM to 6 PM IST

Write To Us

You can register your grievance by writing to us at [email protected]. For us to offer you the best service , please write from your registered email ID and mention your loan account number along with your concerns.

Visit Us

Apart from the above options, you can also get in touch with our branch service team. To locate a branch near you, please click here www.ltfs.com/contact-us#locatecontact

To raise a grievance through our Self Help Options please click here

In case you are not satisfied with the resolution offered after reaching out to any of our above-mentioned service teams, you may reach out to :


Mr. Vinod Varadan
Grievance Redressal Officer
L&T Finance Limited (formerly known as L&T Finance Holdings Limited),
7th Floor, "Brindavan Building", Plot No 177,
C.S.T Road, Kalina, Santacruz (East),
Mumbai - 400 098
Contact Number: 1800 1020 476 between Monday to Friday (except National Holidays) from 9am to 6pm
Email Id: [email protected]

RegionArea of OperationDetails of the Nodal Officers
NorthDelhi, Uttar Pradesh, RajasthanName: Mr.Jayant Moharana
Branch Office:L&T Finance Ltd, 5th Floor, DCM
Building,16, Barakhamba Road, Connaught Place,
New Delhi 110001.
Contact no: 1800 1020 476
Email Id: [email protected]
WestGujarat, Union Territories of Dadra
and Nagar Haveli, Daman and Diu, Maharashtra.
Name: Mr.Pragnesh Patel
Branch Office: L&T Finance Ltd, 1st Floor, Unit No 101
& 104, Ratnaraj Spring, Near Navrangpura Bus Stand,
Navrangpura -380015.
Contact no.1800 1020 476
Email Id: [email protected]
EastWest Bengal, Sikkim, Odisha, Assam,Arunachal Pradesh
Manipur, Meghalaya, Mizoram, Nagaland, Tripura, Bihar,
Jharkhand and Chhattisgarh
Name: Mr.Sumit Mishra
Branch Office:L&T Finance Ltd, Shivansh Complex,
Plot No- 127, 127/1691 & 105, Block – A, 3rd Floor, Hall No # 301 & # 302, Cuttack Road, Laxmisagar, Bhubaneswar – 751006
Contact no. : 1800 1020 476
Email Id: [email protected]
CentralMadhya PradeshName: Mr. Rohit Kothari
Branch Office: L&T Finance Ltd,“Dhan Trident”,
Block No. B-3, Pu-4, Scheme No-54, Near Vijay Nagar Square
,Indore-452010
Contact no. : 1800 1020 476
Email Id: [email protected]
SouthAndhra Pradesh, Telangana and KeralaName: Mr. Phaneendra Chalapati
Branch Office: L&T Finance Ltd,Unit No.803,
8th floor, T19 Towers, Municipal No. 5-4-156, 157, 173 to 176, 177, 178, 179 and 184/2, Indira Nagar, Ginwala Compound, MG Road, Secunderabad – 500003
Contact no. : 1800 1020 476
Email Id: [email protected]
SouthTamil Nadu, Andaman and Nicobar Islands, Karnataka,
Andhra Pradesh, Telangana, Kerala, Union Territory
of Lakshadweep and Union Territory of Puducherry.
Name: Mr. R Mukesh Rao,Regional Manager
Branch Office:L&T Finance Ltd,5th Floor
KGN Towers, No. 62, 5th Floor,
Ethiraj Salai, Egmore, Chennai – 600105.
Contact no. : 1800 1020 476
Email Id: [email protected]
WestMaharashtra, GoaName: Mr. Sachin Kulkarni
Branch Office:L&T Finance Ltd,Office No. 501
5th Floor, Shriram Shyam Tower, Sadar, Nagpur - 440001
Contact no. : 1800 1020 476
Email Id: [email protected]
NorthUttarakhand, Haryana, Punjab, Union Territory
of Chandigarh, Himachal Pradesh and State of Jammu and Kashmir
Name: Mr. Man Singh Thakur
Branch Office:L&T Finance Services, SCO 147-148
2nd Floor, Madhya Marg, Sector 8-C, Chandigarh - 160008
Contact no. : 1800 1020 476
Email Id: [email protected]

Mr. Amit Dimri
Principal Nodal Officer
L&T Finance Limited (formerly known as L&T Finance Holdings Limited),
7th Floor, "Brindavan Building ", Plot No 177,
C.S.T Road, Kalina, Santacruz (East),
Mumbai - 400 098
Contact Number: 18001038712 between Monday to Friday (except National Holidays) from 9am to 6pm
Email Id: [email protected]

If you are still not satisfied with the response received or the complaint / dispute is not redressed within a period of one month, you may appeal to Reserve Bank of India by lodging a complaint on https://cms.rbi.org.in/ or by contacting the below address.


Centralised Receipt and Processing Centre,
Reserve Bank of India, 4th Floor,
Sector 17, Chandigarh – 160017
Toll Free No. 14448


The salient features of the Integrated Ombudsman Scheme, 2021 (scheme) along with the copy of the Scheme are available on https://www.ltfs.com/the-ombudsman-scheme

RBI's Sachet Portal : https://sachet.rbi.org.in/

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