Grievance Redressal
Welcome to L&T Finance Customer Service.
We are committed to take all necessary steps to resolve your grievances and complaints (including for digital loans) within a reasonable time frame.
You may make use of any of the
options listed below to register your grievance or complaint. We would like to reassure you that we will work on resolving the same at the earliest.
You may connect with us through any of the below channels. We will be glad to assist you :
Call Us
You may reach out to our dedicated Customer Service Help Desk Numbers:
| Business | Contact Numbers | Timings |
|---|
| Two-Wheeler/Farm Equipment Finance/Consumer Loan, Warehouse Receipting Finance (including for digital loans) | +91 72 64 8887 77 | 9am to 6pm (All days of the week) |
| Housing/Real Estate Finance/Small Medium Enterprise | +91 91 58 0047 77 | 8.30am to 6.30pm (All days of the week) |
| Micro Loans/ Rural LAP | 1800 258 7702 | 9am to 6pm (Monday to Saturday) |
Write To Us
You can register your grievance by writing to us at [email protected]. Please mention your Loan Account Number, registered contact details along with your concerns.
Visit Us
Apart from the above options, you can also get in touch with our nearest branch. To locate a branch near you, please click here www.ltfs.com/contact-us#locatecontact
In case you are not satisfied with the resolution offered after reaching out to any of our above-mentioned service teams, you may reach out to :
Mr. Vinod Varadan
Grievance Redressal Officer
L&T Finance Ltd,
7th Floor, "Brindavan Building", Plot No 177,
C.S.T Road, Kalina, Santacruz (East),
Mumbai - 400 098
Contact Number: 1800 1020 476 (Available on all working days excluding national holidays i.e. Monday - Friday, 9:30AM to 6:30PM)
Email id: [email protected]
To raise a grievance through our Self Help Options please click here
In case you are not satisfied with the resolution offered after reaching out to any of our above-mentioned service teams, you may reach out to :
| Nodal Officer: | ||
|---|---|---|
| Region | Area of Operation | Details of the Nodal Officers |
| Mumbai | Maharashtra, Goa, Gujarat, Madhya Pradesh, Chhattisgarh, Union Territories of Dadra and Nagar Haveli, Daman and Diu. | Name: Mr. Pragnesh Patel, Regional Manager Branch Office: 1st Floor, Unit No 101 & 104, Ratnaraj Spring, Nr. Navrangpura Bus Stand Navrangpura -380015. Contact no.: 8655994737 Email id: [email protected] |
| Kolkata | West Bengal, Sikkim, Odisha, Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, Tripura, Bihar and Jharkhand | Name: Mr. Sumit Kumar Mishra,Regional Manager Branch Office: Shivansh Complex, Plot No- 127, 127/1691&105,Block – A, 3rd Floor, Hall No # 301 &302, Cuttack Bhubaneswar – 751006. Contact no. – 8655994734 Email id: [email protected] |
| New-Delhi | Delhi, Uttar Pradesh, Uttarakhand, Haryana, Punjab, Union Territory of Chandigarh, Himachal Pradesh, and Rajasthan and State of Jammu and Kashmir. | Name: Mr. Jayant Moharana,Regional Manager Branch Office: 5th Floor, DCM Building, 16, Barakhamba Road, Connaught Place, New Delhi 110001. Contact no. : 8655808899 Email id: [email protected] |
| Chennai | Tamil Nadu, Andaman and Nicobar Islands, Karnataka, Andhra Pradesh, Telangana, Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry. | Name: Mr. R Mukesh Rao,Regional Manager Branch Office: KGN Towers, No. 62, 5th Floor, Ethiraj Salai, Egmore, Chennai – 600105. Contact no. : 8655994735 Email id: [email protected] |
Mr. Amit Dimri
Principal Nodal Officer
L&T Finance Ltd,
7th Floor, "Brindavan Building", Plot No 177,
C.S.T Road, Kalina, Santacruz (East),
Mumbai - 400 098
Contact Number: 18001038712 (Available on all working days excluding national holidays i.e. Monday - Friday, 9:30AM to 6:30PM)
Email id: [email protected]
To raise a grievance through our Self Help Options please click here
If you are still not satisfied with the response received or the complaint / dispute is not redressed within a period of one month, you may appeal to Reserve Bank of India by lodging a complaint on https://cms.rbi.org.in/ or by contacting the below address.
Centralised Receipt and Processing Centre,
Reserve Bank of India, 4th Floor,
Sector 17, Chandigarh – 160017
Toll Free No. 14448
The salient features of the Integrated Ombudsman Scheme, 2021 (scheme) along with the copy of the Scheme are available on https://www.ltfs.com/the-ombudsman-scheme
RBI's Sachet Portal : https://sachet.rbi.org.in/
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