Grievance Redressal
Welcome to L&T Finance Customer Service.
We are committed to take all necessary steps to resolve your grievances and complaints (including for digital loans) within a reasonable time frame.
You may make use of any of the
options listed below to register your grievance or complaint. We would like to reassure you that we will work on resolving the same at the earliest.
You may connect with us through any of the below channels. We will be glad to assist you :
Call Us
You may reach out to our dedicated Customer Service Help Desk Numbers:
| Business | Contact Numbers | Timings |
|---|
| Two-Wheeler/Farm Equipment Finance/Consumer Loan (including for digital loans) | +91 72 64 8887 77 | 9am to 6pm (All days of the week) |
| Housing/Real Estate Finance/Small Medium Enterprise | +91 91 58 0047 77 | 8.30am to 6.30pm (All days of the week) |
| Micro Loans | + 91 1800 258 7702 | 9am to 6pm (Monday to Saturday) |
Write to Us
You can register your grievance by writing to us at customercare@ltf.com (Two-Wheeler Finance, Farm Equipment Finance, Consumer Loan (including for digital loans)), customercaresme@ltf.com (Small Medium Enterprise (SME)) and customerservice@ltf.com (Housing Finance and Real Estate Finance). Please mention your Loan Account Number and your registered contact details as well as your query or complaint.
Visit us:
Apart from the above options, you can also get in touch with our nearest branch (Our Branches)
In case you are not satisfied with the resolution offered, you can reach out to our representative as per the escalation matrix below :
Escalation Matrix
Level 1:- Customer Service : Contact Number : Customer Service Helpdesk (as mentioned under Call Us)
Email id : customercare@ltf.com for Two-Wheeler
Finance, Farm Equipment Finance, Consumer Loan (including for digital loans) and Micro Loans, customercaresme@ltfs.com for Small Medium Enterprise (SME) and customerservice@ltfs.com for Housing Finance, Real Estate Finance.
Level 2:- Head GRO /Grievance Redressal Officer/Nodal Officer:
Head GRO details:
Mr. Vinod Varadan
Head – GRO
L&T Finance Ltd,
2nd Floor, "Brindavan Building",
Plot No 177,
C.S.T Road, Kalina,
Santacruz (East), Mumbai - 400 098 Telephone number: 022-62125237
Email id: headgro@ltf.com
To raise a grievance through our Self Help Options please click here
(GRO office is available
on call on all working days i.e., Monday - Friday, 9:30AM to 6:30PM)
Grievance Redressal Officer:
Contact number (GRO) :1800 1020 476,
Email id (GRO) : gro@ltf.com for Two-Wheeler Finance, Farm Equipment Finance, Consumer Loan (including for Digital Loans), Small Medium
Enterprise (SME) and Micro Loans or gro-housing@ltfs.com for Housing Finance, Real Estate Finance
| Nodal Officer: | ||
|---|---|---|
| Region | Area of Operation | Details of the Nodal Officers |
| Mumbai | Maharashtra, Goa, Gujarat, Madhya Pradesh, Chhattisgarh, Union Territories of Dadra and Nagar Haveli, Daman andDiu. | Name: Mr. Pragnesh Patel, Regional Manager Branch Office: 1st Floor, Unit No 101 & 104, Ratnaraj Spring, Nr. Navrangpura Bus Stand Navrangpura -380015. Contact no.: 8655994737 Email id: pragnesh.patel@ltf.com |
| Kolkata | West Bengal, Sikkim, Odisha, Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, Tripura, Bihar and Jharkhand | Name: Mr. Sumit Kumar Mishra,Regional Manager Branch Office: 428/3818, Jaydev Nagar. Bhubaneshwar - 751002. Contact no. – 8655994734 Email id: sumitkumar.mishra@ltf.com |
| New-Delhi | Delhi, Uttar Pradesh, Uttarakhand, Haryana, Punjab, Union Territory of Chandigarh Himachal Pradesh, and Rajasthan and State of Jammu and Kashmir. | Name: Mr. Jayant Moharana,Regional Manager Branch Office: 5th Floor, DCM Building, 16, Barakhamba Road, Connaught Place, New Delhi 110001. Contact no. : 8655808899 Email id: jayantmoharana@ltf.com |
| Chennai | Tamil Nadu, Andaman and Nicobar Islands, Karnataka, Andhra Pradesh, Telangana, Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry. | Name: Mr. R Mukesh Rao,Regional Manager Branch Office: KGN Towers, No. 62, 5th Floor, Ethiraj Salai, Egmore, Chennai – 600105. Contact no. : 8655994735 Email id: RMukeshRao@ltf.com |
Level 3:- Principal Nodal Officer:
Contact number (PNO): 18001038712 Email id : pno@ltf.com for Two-Wheeler Finance, Farm Equipment Finance, Consumer Loan (including for Digital Loans), Micro Loan, Small Medium Enterprise (SME), Housing Finance and Real Estate Finance. To raise a grievance through our Self Help Options please
click here
If you are still not satisfied with the response received or the complaint / dispute is not redressed within a period
of one month, the customer can appeal to Reserve Bank of India by lodging a compliant on https://cms.rbi.org.in/. The salient features of the Integrated Ombudsman Scheme, 2021
(scheme) along with the copy of the Scheme are available on https://www.ltf.com/companies/lnt-finance/the-Ombudsman-Scheme.html
Download SOA
