Grievance Redressal

WELCOME to L&T Financial Services Customer Service.

We are committed to take all necessary steps to resolve your grievances and complaints within a reasonable time frame.
You may make use of any of the options listed below to register your grievance or complaint. We would like to reassure you that we will work on resolving the same at the earliest.

You can:

Write to Us
You can register your grievance by Clicking here or writing to us at customercare@ltfs.com. Please mention your Loan Account Number and your registered contact details as well as your query or complaint.

Call Us
You can also reach us using the dedicated Customer Service Help Desk Toll free nos. as below:

Business	Toll free numbers	Timings
Two-Wheeler/Farm Equipment Finance	+91 72 64 8887 77	9am to 6pm (All days of the week)
Housing/Real Estate Finance	+91 91 58 0047 77	8.30am to 6.30pm (All days of the week
Micro Loans	+ 91 1800 258 7702	9am to 6pm (Monday to Saturday)

Visit us:
Apart from the above options, you can also get in touch with our nearest branch (Our Branches)

In case you are not satisfied with the resolution offered, you can reach out to our representative as per the escalation matrix below

Escalation Matrix
• Level 1 Customer Service – Call Center Executive (as mentioned above)
• Level 2 Grievance Redressal Officer/Nodal Officer: 1800 1020 476,
gro@ltfs.com for Two-Wheeler Finance, Farm Equipment Finance, Micro Loans or
gro-housing@ltfs.com for Housing Finance, Real Estate Finance
• Level 3 Head GRO/Principal Nodal Officer

Mr. Vinod Varadan
Head – GRO & Bureau Management
L&T Finance Ltd,
2nd Floor, "Brindavan Building",
Plot No 177,
C.S.T Road, Kalina,
Santacruz (East), Mumbai - 400 098 Telephone number: 022-62125237
Email id: headgro@ltfs.com
(GRO office is available on call on all working days i.e., Monday - Friday, 9:30AM to 6:30PM)

Region	Area of Operation	Details of the Nodal Officers	Address of the Office of NBFC Ombudsman
Mumbai	Maharashtra, Goa, Gujarat, Madhya Pradesh, Chhattisgarh, Union Territories of Dadra and Nagar Haveli, Daman andDiu.	Name: Mr. Punit Girish Thaker, Regional Manager Branch Office: Sagar Tech Plaza B-Wing, Unit No 407-411, Safed Pul, Saki Naka, Mumbai, Maharashtra400072. Contact no.: 9167257501 Email id: punitthaker@ltfs.com	C/o Reserve Bank of India RBI Byculla Office Building Opp. Mumbai Central Railway Station Byculla, Mumbai-400 008 STD Code: 022 Telephone No: 2300 1280 Fax No: 23022024 Email: cms.nbfcomumbai@rbi.org.in
Kolkata	West Bengal, Sikkim, Odisha, Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, Tripura, Bihar and Jharkhand	Name: Mr. Subhamoy Lahiri, Regional Manager Branch Office: Technopolis Building, 7th Floor, Sector V, Bidhan Nagar, Kolkata – 700091. Contact no. – 9748422307 Email id: subhamoy.lahiri@ltfs.com	C/o Reserve Bank of India 15, Netaji Subhash Road Kolkata-700 001 STD Code: 033 Telephone No:22310217 Fax No:22305899 Email:cms.nbfcokolkata@rbi.org.in
New-Delhi	Delhi, Uttar Pradesh, Uttarakhand, Haryana, Punjab, Union Territory of Chandigarh Himachal Pradesh, and Rajasthan and State of Jammu and Kashmir.	Name: Mr. Jayant Moharana, Regional Manager Branch Office: 5th Floor, DCM Building, Barakhamba Road, New Delhi 110001. Contact no. : 9899734567 Email id: jayantmoharana@ltfs.com	C/o Reserve Bank of India Sansad Marg New Delhi -110001 STD Code: 011 Telephone No:23724856 Fax No:23725218-19 Email: cms.nbfconewdelhi@rbi.org.in
Chennai	Tamil Nadu, Andaman and Nicobar Islands, Karnataka, Andhra Pradesh, Telangana, Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry.	Name: Mr. R Mukesh Rao, Regional Manager Branch Office: KGN Towers, No. 62, Ethiraj Salai, Egmore, Chennai – 600105. Contact no. : 9380288909 Email id: RMukeshRao@ltfs.com	C/o Reserve Bank of India Fort Glacis, Chennai 600 001 STD Code: 044 Telephone No:25395964 Fax No:25395488 Email:cms.nbfcochennai@rbi.org.in

If you are still not satisfied with the response received or the complaint / dispute is not redressed within a period of one month, the customer can appeal to 'the Officer-in-Charge of the Regional Office of Department of Non-Banking Supervision (DNBS) of Reserve Bank of India at the following address:

The Reserve Bank of India
Department of Supervision
15, Netaji Subhas Road,
Kolkata Regional Office,
Kolkata-700 001

Place: Kolkata