1. You can check loan details by sending below mentioned message code to 9212025555 from your registered mobile no.

a. ‘INST’ to know no. of instalments paid and no. of future instalments

b. ‘OSB’ for outstanding balance of your loan

c. ‘SANC’ for loan sanctioned amount and tenure

d. ‘BRN’ space ‘first 3 letters of your city’ to know LTFS branch addresses in your city

e. ‘EMI’ to know your next EMI amount and due date

f. ‘POS’ to know principle outstanding

g. ‘LAN’ to know your loan account no. linked with your registered mobile no.

2. You can also check your loan account no. by clicking-

        Customer support > Customer Self Help > Loan Details >Login (through Loan agreement number, enter OTP)

3. You can also contact helpline no. 7264888777 or write to us at customercare@ltfs.com with your registered email id.

You can check your loan status by clicking-

Customer support > Customer Self Help >Loan Details>Login (through Loan account number, enter OTP) > View status

You can download the statement account by clicking on

Customer support >Customer Self Help > Instant fulfillment> Welcome letter >Login (through Loan account number, enter OTP) > Download > Open the document

To check your loan details, please click on

Customer support > Customer Self Help > Loan Details>Login (through Loan account number or registered mobile number, enter OTP) > View loan related information

To check the payment history, please contact our customer helpline no. 7264888777 or write to us at customercare@ltfs.com with your loan details.

To check your loan details, please click on
Customer support >Customer Self Help > Loan Details> Login (through Loan account number, enter OTP) > View last five transactions.

You can download the statement account by clicking on

Customer support >Customer Self Help >Instant fulfillment >Statement of Account >Login (through Loan account number, enter OTP) > Download > Open the document with DDMMYYYY passcode as per your loan agreement.

If you have forgotten your DDMMYYYY details as updated in the system, please click on

Customer support >Customer Self Help >Personal Information >Login (through Loan account number, enter OTP) > View information

You can download the statement account by clicking on

Customer support > Customer Self Help > Instant fulfillment > Repayment schedule > Login (through Loan account number, enter OTP) > Download>Open the document with DDMMYY passcode.

If you have forgotten your DDMMYYYY details as updated in the system, please click on

Customer support > Customer Self Help >Personal Information >Login (through Loan account number, enter OTP) >View information

For availing your foreclosure statement, please contact our customer helpline no. 7264888777 or write to us at customercare@ltfs.com with your loan details.

To know about your RC number/ Make and model number/ Engine and Chassis number, please contact our customer helpline no. 7264888777 or write to us at customercare@ltfs.com with loan account number and model of the vehicle.

Request you to please contact our customer helpline no. 7264888777 or write to us at customercare@ltfs.com with following details-

1. Loan account number

2. Issue

3. Correct details as per your knowledge

4. Attach proof of dispute

On payment of all the instalments against your two-wheeler finance –

1. L&T Finance will issue a No Objection Certificate (NOC) and a Form 35 to cancel hypothecation of the vehicle.

2. The Regional Transport Office requires an NOC and Form 35 duly signed by the lender for updating the registration book.

3. Your insurance company will also require an NOC from us to make the necessary changes in the policy document.

To view your personal information, please click

Customer support > Customer Self Help >Personal Information > Login (through Loan account number, enter OTP) > View information.

For updating your Name/ DOB please contact our customer helpline no. 7264888777 or write to us at customercare@ltfs.com with KYC details and ID proof (Aadhar card, PAN card, Voter ID, Passport – Anyone with correct details)

You can also visit the nearest branch with documents (KYC document and ID proof - (Aadhar card, PAN card, Voter ID, Passport – Anyone with correct details) for updating the same.

For updating your KYC address, please click on

Customer support >Customer Self Help > Instant fulfillment> Modify KYC address > Login (through Loan account number, enter OTP) > Enter Address Details > Attach ID and address proof (Aadhar card, PAN card, Voter ID, Passport – Anyone with correct details) >Submit

Please note case number for future reference

For updating your email ID, please click on

Customer support >Customer Self Help > Instant fulfillment> Email ID > Login (through Loan account number, enter OTP) > Enter Email ID > Confirm Email ID> Enter OTP sent to your email id >Proceed.

Please note case number for future reference.

For updating your registered mobile number, please click on

Customer support >Customer Self Help > Instant fulfillment> Mobile Number > Login (through Loan account number, enter OTP) > Enter Mobile Number > Confirm Mobile number > Enter OTP sent to your mobile number >Proceed.

Please note case number for future reference.

For updating your alternate mobile number, please click on

Customer support >Customer Self Help > Instant fulfillment> Alternate Mobile Number > Login (through Loan account number, enter OTP) > Enter Alternate Mobile Number > Confirm Alternate Mobile number > Enter OTP sent to your mobile number >Proceed.

Please note case number for future reference.

There are multiple modes through which you can pay your EMI such as-

• UPI

• PayTM

• LTFS website (Quick Pay)

• Bharat bill payment system (BBPS)

• National electronic funds transfer (NEFT) / Real time gross settlement (RTGS)

• Payment Retail outlets

• Branch

• ECS/Auto debit/Mandate

For making payment through UPI, click on any UPI app

Click on UPI ID> Enter UPI ID >Enter due amount>Click on pay option> Make payment.

  UPI ID

• For Two-wheeler customers: “LNTTW (Full LAN) @sc”

• For consumer loan customers: “LNTCL (Full LAN) @sc”

Save transaction id for payment made

You can pay your EMI either via PayTM app or through the link mentioned below- Loan Emi Payment

For making payment via PayTM app

• Enter your mobile number

• Click on proceed to pay

• Enter OTP number received via text message and click on verify

• Select payment mode and make payment

• Save Order ID for the payment made.

To make payment through LTFS website,

Home menu >Quick pay >Enter LAN & captcha > View Customer Payment Details > Enter payment amount, mobile number & email ID (optional) >Proceed to Pay >(redirected to PayTM PG) >OTP authentication >Choose payment mode > (redirected to bank website) >complete transaction > (redirected to LTFS website) > download payment invoice

Bharat Bill Payment System (BBPS) is a Reserve Bank of India (RBI) conceptualised system driven by National Payments Corporation of India (NPCI) that offers interoperable and accessible bill payment service to consumers via digital (bank channels) as well as through a network of agents & bank branches

To make payment via BBPS

• Connect to any Internet banking/App of your respective bank or Visit bank/branch or retail shop

• Click on Bill payment or BBPS Tab

• Choose the category of biller and Enter the bill details

• Initiate a payment and get instant confirmation

For making the payment through NEFT/ RTGS, add beneficiary details, transfer fund, share UTR number by calling on 18002094747 or email us: customercare@ltfs.com.

The beneficiary details is the combination of Static code (LTFS)+ Dynamic code (Loan Account number)

For making the payment through outlet, visit the nearest outlet, provide Loan account number, registered mobile number and make payment. Please collect the receipt after making the payment.

To know about the nearest PRO, please contact our customer helpline no. 7264888777 or write to us at customercare@ltfs.com

For making the payment through outlet, visit the nearest branch, provide Loan account number, registered mobile number and make payment. Please collect the receipt after making the payment.

You can pay the EMI on your bike loan either through ECS (Electronic Clearing System)/auto debit from your bank account. In case you wish to avail of the ECS/auto debit facility for repayment of your motorcycle loan, please contact your LTF nearest branch.

For payment confirmation click on, please contact our customer helpline no. 7264888777 or write to us at customercare@ltfs.com with correct Loan account details, receipt number and amount.

For rectification of payment (Mode of payment -through agent or paid at branch), please click on

  •  Paid to Agent

Customer support > Customer self-help > Request Support > Payment & Refund > Rectification of payment > Agency collection > Enter your Loan Account number > Enter OTP > Enter Details (Enter LAN in which payment made, enter correct LAN number, Agent details, Location, Date & Time of payment, Receipt number) > Submit > Case created

  •  Paid at Branch

Customer support > Customer self-help > Request Support > Payment & Refund > Rectification of payment > Paid at Branch > Enter your Loan Account number > Enter OTP > Enter Details (Enter LAN in which payment made, enter correct LAN number, Branch executive details, Branch location, Date & Time of payment, Receipt number) > Submit > Case created

Please note the case number for future reference.

For rectification of payment (payment made through online mode), please contact our customer helpline no. 7264888777 or write to us at customercare@ltfs.com with correct Loan account details, receipt number and amount.

To update the payment, contact our customer helpline no. 72648887777 or write to us at customercare@ltfs.com with correct loan account details, receipt number, date and amount of payment made.

If the EMI amount is not debited please contact our customer helpline no. 7264888777 or write to us at customercare@ltfs.com with correct LAN details and Bank Details

For refund of excess amount paid, please click on

Customer support > Customer self-help > Request Support > Payment & Refund > Excess Amount Refund > Excess Amount in LAN > Enter your Loan Account number > Enter OTP > Enter Details [Excess amount reflecting in SOA, enter amount paid, enter refund amount required, Bank Details (for initiating refund-Bank name, Bank account)] > Submit > Case created

Please note case number for future reference.

If you want to apply for mandate swap, please click on

Customer support > Customer Self-Help > Request Support > Account Information > Bank Details-Mandate > Mandate Swap > Enter your Loan Account number > Enter OTP > Enter Details (Bank Name, IFSC code, Account holder name, Account Number, Appointment Date and Time, Address details) Submit > Case created

If you want to apply for mandate rectification, please click on

Customer support > Customer Self-Help > Request Support > Account Information > Bank Details-Mandate > Mandate Rectification > Enter your Loan Account number > Enter OTP > Enter Details (Bank Name, IFSC code, Account holder name, Account Number, Appointment Date and Time, Address details) Submit > Case created

Please note case number for future reference.

You can foreclose the loan any time after 6 months of availing of the loan. You need to pay prepayment fee on the outstanding loan amount.

For foreclosing the account, please contact our customer helpline no. 7264888777 or write to us at customercare@ltfs.com.

To raise a request about account status update after maturity, please click on –

Customer support > Customer self-help > Request Support > Account Closure > Foreclosure process > Want to foreclose > Enter your Loan Account number > Enter OTP > Enter Details (Enter maturity date, Last EMI paid date) Submit > Case created

Please note case number for future reference.

To know more about your account status (foreclosed and settled), please contact our customer helpline no. 7264888777 or write to customercare@ltfs.com with LAN details, date of foreclosed/settled/matured, and receipt number. Also attach receipt.

1. Link for Kotak bank - You may visit www.kotak.com or get in touch with their executives for personal assistance on 1860 266 2666* between 10am to 6pm (Monday to Sunday)

2. Link of ICICI and other institutions - You may visit www.icicibank.com or get in touch with their executives for personal assistance on 1860 120 7777.

To get your SPDC, please click

Customer support > Customer Self Help > Request Support > Account Closure > SPDC not returned > SPDC related > Enter your Loan Account number > Enter OTP > Enter Details (Loan agreement number, Address for courier SPDC) Submit > Case created

If account status is closed and your RC details of your vehicle (for Two-wheeler/ Farm Equipment loan) are updated for your loan account, you can get your NOC (Duplicate NOC and State Transfer) by any one of the below facilities to receive e-NOC

  1.  WhatsApp - Send NOC- Loan No. from your registered mobile number to “737833451”. NOC will be sent to your registered number. Download NOC and enter password as last six digit of your engine number

  2.  Email - You can call on 7264888777 or write to us on customercare@ltfs.com from your registered email ID and NOC will be sent to your registered email ID. Download NOC and enter the password as the last six digit of your engine number.

  3.  Website - You can download NOC by clicking on –

Customer support > Customer Self Help > Instant fulfillment > NOC > Login (through Loan account number, enter OTP) > Download > Open the document with last 6 digit of your engine number passcode as per your loan agreement.

If you have forgotten your engine number details as updated in the system, please click

Customer support > Customer Self Help > Vehicle Details > Login (through Loan account number, enter OTP) > View information.

If account status is closed and your RC details of your vehicle (for Two-wheeler/ Farm Equipment loan) are updated for your loan account, you can get your NOC by visiting the nearest LTFS branch.

If your vehicle details are not updated for your loan account closed, request you to contact our customer care helpline no. 7264888777 or write to us at customercare@ltfs.com. Once the details are updated you can visit the nearest LTFS branch to get your NOC.

a. You can cancel your loan by visiting the nearest LTFS branch with your loan documents, cancellation letter with reason of cancellation, KYC ID and register your cancellation request.

b. You can also register cancellation request by contacting our customer helpline no. 7264888777 or write to us at customercare@ltfs.com from your registered email ID, along with the following details-

  •  Loan account number

  •  Name

  •  Registered Mobile No.

  •  Self-attested cancellation letter with reason of cancellation

  •  Scan copy of KYC documents

To view your vehicle details, please click

Customer support > Customer Self Help >Vehicle Details > Login (through Loan account number, enter OTP) > View information.

Vehicle Registration Certificate (RC) issuance is a state specific process which is issued by respective RTO office to the registered vehicle owner after registration of vehicle. The process of RC issuance may vary as per state specific rules. You may approach the dealership from where you have purchased the vehicle for the respective RTO office process for further guidance.

For updating your vehicle details you can write to us at customercare@ltfs.com with following details:

• Loan account number

• Self-Attested ID proof

• Dealer Invoice copy

• Registration certificate no. to update

• Make and Model of the Vehicle

• Attach Registration certificate copy

For updating your make and model of your vehicle you can write to us at customercare@ltfs.com with following details:

• Loan account number

• Self-Attested ID proof

• Dealer Invoice copy

• Make and Model of the Vehicle

• Attach registration certificate copy

• Attach Receipt of dealer

To get your vehicle back you have to visit the nearest L&T Finance Branch within 7 working days of the date of ceasing the vehicle and pay your outstanding loan amount

For more details please contact our customer helpline no. 7264888777 or write to us at customercare@ltfs.com.

No. You cannot sell the vehicle unless you repay the vehicle loan. An NOC is required from the financier before the customer can sell the vehicle.

The first step after the hypothecated motorcycle meets with an accident or is stolen is to lodge an FIR (First Information Report) with the local police station. The customer also needs to inform the insurance company. Thereafter, the customer should visit the nearest L&T Finance branch with a letter, an insurance claim form, a copy of the FIR and the insurance policy / cover note for submitting a claim to the insurance company. The claim is then processed and the insurance company pays the claim amount directly to L&T Finance after issuance of NOC from us.

To know about your insurance claim status, please contact our customer helpline no. 7264888777 or write to us at customercare@ltfs.com with LAN details, date of claim and type of insurance claimed.

For availing your insurance policy document, please contact our customer helpline no. 7264888777 or write to us at customercare@ltfs.com

To know about the insurance claim process, please contact our customer helpline no. 7264888777 or write to us at customercare@ltfs.com with loan account details, customer name, insurance type, date of death and relation with customer.

In case of death of a customer, the Nominee has to follow below mentioned steps:

1. Nominee has to visit the branch with Self attested KYC documents

2. Death certificate of customer

3. Mention cause of death and date of death

4. Loan Agreement No.

For more details please contact our customer helpline no. 7264888777 or write to us at customercare@ltfs.com.

You need to contact CIBIL or relevant credit bureaus to understand your credit score. We would further like to inform you that, as a member of CIBIL (Credit Information Bureau India Ltd) & as per regulatory guidelines, L&T financial Services shares your payment status & history with CIBIL. Any late payments will reflect in CIBIL records which cannot be changed and has to be accurate and complete.

For CIBIL related issues, we request you to please contact our customer helpline no. 7264888777 or write to us at customercare@ltfs.com with correct loan account details & issue description. Also attach CIBIL report.

For CIBIL related issues, we request you to please contact our customer helpline no. 7264888777 or write to us at customercare@ltfs.com with correct name of recipient, mobile number, and issue description. Also attach CIBIL report & identity proof.

For Legal notice related issues, we request you to please contact our customer helpline no. 7264888777 or write to us at customercare@ltfs.com with correct name of recipient, mobile number, date, and details of legal notice received.

For Legal notice related issues, we request you to please contact our customer helpline no. 7264888777 or write to us at customercare@ltfs.com with correct name of recipient, mobile number, date, and details of legal notice received.

We apologise for the inconvenience caused and appreciate your patience. Request you to please contact our customer helpline no. 7264888777 or write to us at customercare@ltfs.com with following details-

• Branch Ops Executive name

• Executive No.

• Date of Event

• Details of event

We regret the inconvenience caused and appreciate your patience. Request you to please contact our customer helpline no.7264888777 or write to us at customercare@ltfs.com with following details-

• Executive name

• Executive No.

• Date of Event

• Details of event

We regret the inconvenience caused and appreciate your patience. We request you to please connect with our customer care on 7264888777 or write to us at customercare@ltfs.com with following details-

• Loan account number

• Date on which call/SMS was received

• No. on which call/SMS was received

• Details of the issue

• Proof (if any)

We regret the inconvenience caused and appreciate your patience. We assure you that as soon as payment is received from your side these SMS and calls will be stopped.

If you still receive such calls/SMS you can connect with our customer care on 7264888777 or write to customercare@ltfs.com to share your issue with following details-

• Loan account number

• Date on which call/SMS was received

• No. on which call/SMS was received

• Details of the issue

• Proof (if any)

We regret the inconvenience caused and appreciate your patience. Request you write to us at customercare@ltfs.com with following details-

• Your Loan account number

• No. on which SMS/Call was received

• LAN for call/SMS was received

• Details of SMS/Calls received

• Attach screenshot/ call recording

We regret the inconvenience caused and appreciate your patience. Request you to please write to us at customercare@ltfs.com with following details-

• No. on which SMS/Call was received

• Details of SMS/Calls received

• LAN for call/SMS was received

• Relation with original customer

• Attach screenshot/ call recording