WELCOME to L&T Housing Finance Limited, Customer Service.
We would like to assure you that at L&T Housing Finance Limited we are committed to take all necessary steps to resolve your grievance within a reasonable time frame.
To register your grievance, you may use any of the options listed below as per your convenience:
You can register your grievance on our website under "Write to Us" link. Kindly note you should mention your Loan Account Number with us and your contact details.
We can be reached through e-mail at customerservice@Lthousingfinance.com and you can register your grievance mentioning your loan account number & contact details.
You can reach the dedicated Customer Service Help Desk @ Toll free No. (1800-209-4747) during our Office timings and our Executives will be at your service to register your grievance.
Written complaints can also be submitted at our branch office nearest to you. The list of our branches with addresses & contact numbers are available in our website.
Our Grievance Redressal Cell, based out of Chennai, will despatch an acknowledgment for your grievance within 7 days of the receipt of same at our end along with a reference number and the approximate time for Redressal of your grievance.
In the event of your not receiving suitable response from Customer Service Help Desk or customerservice@Lthousingfinance.com, you can write to:
Mr. Suraj Shimpi,
L&T Housing Finance Limited,
1501, 15th Floor, "Rupa Solitaire" Millenium Business Park,
Sector-1Building 1A, Off Thane Belapur Road, Mahape,
Navi Mumbai - 400710
Telephone Number: 022 66217426
In case you do not receive a response from the company within a reasonable time or are dissatisfied with the response received, you may approach:
For offline mode -
You can send in your complaint by post, in the prescribed format available at link http://www.nhb.org.in/Grievance-Redressal-System/Lodging-Complaint-Against-HFCs-NHB%E2%80%93Physical-Mode.pdf to
Complaint Redressal Cell
Department of Regulation and Supervision,
National Housing Bank,
4th Floor, Core 5 A, India Habitat Centre,
Lodhi Road, New Delhi-110003.
The complaint can also sent by e-mail at firstname.lastname@example.org
For online mode
To bring in transparency in the grievance redressal mechanism, NHB has launched Grievance Registration & Information Database System (“GRIDS”) wherein a customer can lodge/register his complaint and track the status of complaints lodged with NHB against Housing Finance Companies. The customer can lodge a complaint and/or track the status of a complaint on the following link - https://grids.nhbonline.org.in.
UNIT: L&T Infrastructure
Finance Comapny Ltd - Bonds
C 101, 247 Park,
L B S Marg, Vikhroli West,
Mumbai 400 083
Plot No 85, Opp. Kothrud Bus Depot, Bhusari Colony (Right), Paud Road, Pune – 411 038