Registered Office and Head Office

1800-258-7702

familycare@ltfinance.com

Customercare@ltfs.com

7th Floor, Technopolis, A- Wing

Plot No 4, Block - BP, Sector - V,

Salt Lake, Kolkata 700091

*(Please note: Our representatives never ask for confidential data like ATM card number, PIN, etc)

Grievance Redressal

WELCOME to L&T Finance Limited, Customer Service.

We would like to assure you that at L&T Finance Limited we are committed to take all necessary steps to resolve your grievance within a reasonable time frame.

To register your grievance, you may use any of the options listed below as per your convenience:

Website

You can register your grievance on our website under "Write to Us" link. Kindly note you should mention your Loan Account Number with us and your contact details.

E-Mail Us

We can be reached through e-mail at Customercare@ltfs.com and familycare@ltfinance.com you can register your grievance mentioning your loan account number & contact details.

Call Us

You can reach the dedicated Customer Service Help Desk @ Toll free No. (1800-209-4747) during our Office timings and our Executives will be at your service to register your grievance.

Meet Us

Written complaints can also be submitted at our branch office nearest to you. The list of our branches with addresses & contact numbers are available on our website.

In the event of no receiving suitable response from Customer Service Help Desk (Customer Care unit and Branch) you can write to

Our Grievance Redressal Cell, based out of Mumbai, will despatch an acknowledgment for your grievance within 7 days of the receipt of same at our end along with a reference number and the approximate time for Redressal of your grievance.

In the event of your not receiving suitable response from Customer Service Help Desk you can write to

Vinod Varadan

L&T Financial Services,

2nd Floor, Brindavan,

Plot No 177, C.S.T Road,

Kalina, Santacruz (East),

Mumbai - 400 098

Email : gro@ltfs.com

Toll Free Number: 1800 102 0476

(GRO office is available on call/email on all working days i.e. Monday - Saturday, 9:00AM to 7:00PM only)

If you are still not satisfied with the response received or the complaint / dispute is not redressed within a period of one month, the customer can appeal to 'the Officer-in-Charge of the Regional Office of Department of Non-Banking Supervision (DNBS) of Reserve Bank of India at the following address:

Department of Non Banking Supervision

15 Netaji Subhas Road,

Kolkata 700001.

Place: Mumbai

Date: April 18, 2018

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